Complaints and Grievances
Resources for Formal Complaints and Grievances
A vast collection of resources for the safeguarding of the dignity of the human person, along with processes whereby concerns can be raised and resolved, can be found on the university's page dealing with Title IX and related policies. This includes questions of fair treatment, hazing, retaliation, relationships, nondiscrimination, and whistleblower policies. See the link below:
Academic Complaints Process
The University of Mary strives to resolve academic complaints, grievances, and concerns in a fair and respectful manner. Students, faculty, staff, and members of the public who perceive a college academic policy violation may submit a complaint. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation.
The University of Mary is fully dedicated, as a Christian, Catholic, and Benedictine community, to upholding the dignity of every human person. Those who encounter unjust treatment or discrimination within the University of Mary community are especially worthy of the University’s care and concern.
Higher Learning Commission
Students, faculty, staff, and members of the public may submit a complaint about an HLC-accredited or candidate institution. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation.
Sara Grievance Policy
The University of Mary is a member of the National Council for State Authorization and Reciprocity (NC-SARA) which provides comparable national standards for interstate offering of postsecondary distance education courses and programs.
NC-SARA defines a complaint as: "a formal assertion in writing that the terms of this agreement, or of laws, standards or regulations incorporated by this agreement, are being violated by a person, institution, state, agency, or other organization or entity operating under the terms of this agreement."
Student complaints related to the University of Mary’s online programs not resolved through the University’s academic grievance procedures as described in the University Catalog. or the General Grievance Policy for Students may be filed within two years of the incident about which the complaint is made to the North Dakota University System Office. These complaints can be mailed or emailed to:
Outreach Manager, Core Technology Services of the North Dakota University System
Cheryl Thompson, M.S.Ed.
2000 44th St. SW, Suite 301
Fargo, ND 58103
State of ND Complaints
The complaint process for ND is the same process used for NC-SARA complaints.
State of CA Complaint Process
Pursuant to California Education Code 94801.5(b): Non-public higher education institutions that are degree-granting, non-profit, and accredited are exempt and need not register with the California Bureau for Private Postsecondary Education. University of Mary students residing in California that wish to make a complaint may do so through the below complaint process: A complaint may be filed by writing to the California Department of Consumer Affairs (DCA) or calling DCA’s Consumer Information Center (CIC) at:
State of MT Complaint Process
Student complaints related to the University of Mary’s programs delivered onsite in MT that are not resolved through the University’s academic grievance procedures as described in the University Catalog or the General Grievance Policy for Students may be filed as follows:
- Complaints concerning consumer protection violations should be directed to the Montana Department of Justice Office of Consumer Protection
- Complaints concerning proper licensure under Montana law (see Board of Regents’ Policy 221), may be directed to 406-449-9124 or Montana University System Office of the Commissioner of Higher Education, 560 N. Park Ave, PO Box 203201, Helena, MT 59620-3201.
Student Conduct Appeals
See the Student Handbook for information on the appeal process.