HIGHER LEARNING COMMISSION
Students, faculty, staff and members of the public may submit a complaint about an HLC-accredited or candidate institution. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation. To learn more about this process or submit a complaint, visit: https://www.hlcommission.org/Student-Resources/complaints.html.
The University of Mary is a member of the National Council for State Authorization and Reciprocity (NC-SARA) which provides comparable national standards for interstate offering of postsecondary distance education courses and programs.
NC-SARA defines a complaint as: "a formal assertion in writing that the terms of this agreement, or of laws, standards or regulations incorporated by this agreement, are being violated by a person, institution, state, agency or other organization or entity operating under the terms of this agreement."
A copy of the NC-SARA agreement can be found at umary.edu/NC-SARA.
Student complaints related to the University of Mary’s online programs not resolved through the University’s academic grievance procedures as described in the University Catalog or the General Grievance Policy for Students may be filed within two years of the incident about which the complaint is made to the North Dakota University System Office. These complaints can be mailed or emailed to:
Cheryl Thompson, M.S.Ed.
Outreach Manager, Core Technology Services of the North Dakota University System
2000 44th St. SW, Suite 301
Fargo, ND 58103
State of ND Complaints
The complaint process for ND is the same process used for NC-SARA complaints.
STATE OF AZ COMPLAINT PROCESS
If a student complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. Complaints may be made within three years of the student’s last date of attendance (this is not a requirement for non-students). The student must contact the State Board for further details. The State Board address is 1740 W. Adams, Ste. 3008, Phoenix, AZ 85007, phone # 602-542-5709, website address: www.ppse.az.gov.
STATE OF CA COMPLAINT PROCESS
Pursuant to California Education Code 94801.5(b): Non-public higher education institutions that are degree granting, non-profit, and accredited are exempt and need not register with the California Bureau for Private Postsecondary Education. University of Mary students residing in California that wish to make a complaint may do so through the below complaint process: A complaint may be filed by writing to the California Department of Consumer Affairs (DCA) or calling DCA’s Consumer Information Center (CIC) at: California Department of Consumer Affairs Consumer Information Center 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834 Telephone: (833) 942-1120, [email protected], https://www.dca.ca.gov/consumers/complaints/oos_students.shtml
STATE OF KS COMPLAINT PROCESS
UMary operates exclusively on a military base in Kansas and is therefore exempt from KS State Certification. To file a complaint, students should use the military’s Postsecondary Complaint Process: https://www.militaryonesource.mil/education-employment/for-service-members/choosing-a-college/postsecondary-education-complaint-system
STATE OF MT COMPLAINT PROCESS
Student complaints related to the University of Mary’s programs delivered onsite in MT that are not resolved through the University’s academic grievance procedures as described in the University Catalog or the General Grievance Policy for Students may be filed as follows:
- Complaints concerning consumer protection violations should be directed to the Montana Department of Justice Office of Consumer Protection. https://dojmt.gov/consumer/consumer-complaints/
- Complaints concerning proper licensure under Montana law (see Board of Regents’ Policy 221), may be directed to the Montana University System Office of the Commissioner of Higher Education, 560 N. Park Avenue, PO Box 203201, Helena, Montana 59620-3201, 406-449-9124.