e-Cashier Automatic Monthly Payment Plan Frequently Asked Questions

Pay In Full!
Introduction
How e-Cashier Works
How to Enroll using e-Cashier
e-Cashier Enrollment Dates

Q. Will Nelnet Business Solutions disclose any personal information to a third party?

A. No, Nelnet acts as an agent for institutions in administering their payment plans. It is the policy of Nelnet to protect all personal and financial information provided to us by all participants. Nelnet does not sell or share nonpublic personal information or client lists to any third party, except as agreed to by you, or as may be necessary to complete a transaction in the ordinary course of business, or as required under an applicable law.

Q. If payments are made automatically from my bank account or processed to my credit card, does that mean Nelnet Business Solutions or University of Mary has direct access to my account?

A. No one other than your own financial institution and you ever has access to your account. When you arrange to have an automatic payment through e-Cashier, you have authorized a specific payment amount to be paid by a specific date by your bank.


Q. How will I be notified of my payment information?

A. You will receive a confirmation notification of your payment amount by e-mail or letter once your agreement is posted to the FACTS system. The notification has important information, such as your Access Code, that you must have to log on to your MyFacts Account.

Q. What is MyFacts Accounts?

A. You will be able to logon with your Access Code into the MyFacts Account. You will be able to view your payments and balance online.

Q. When and what time will the funds be withdrawn from my bank account?

A. Nelnet specifies the date each payment will occur but it's up to your financial institution to determine the time of day the payment is debited. We recommend you check with your financial institution to determine how far in advance funds should be deposited into your account to insure the payment clears.

Q. If I receive financial aid after enrolling, will Nelnet continue to make payments on my behalf?

A. If there is a balance remaining on your student account after the financial aid is applied, Nelnet will continue to process the payments (possibly a reduced payment) on your behalf until University of Mary is paid in full. However, if the financial aid is equal to or greater than your expenses, University of Mary will notify Nelnet that you are no longer required to make payments.

Q. If I make changes to my schedule, do I have to notify Nelnet?

A. Changes to your e-Cashier agreement can only be made with approval of the Student Accounts Office at University of Mary. If the balance changes due to adding or dropping classes, the installment amount will automatically be updated by the university.

Q. If I drop out of all my classes, what happens to my agreement?

A. If you drop during the refund period, the college will notify Nelnet to cancel the agreement. If you drop classes after the refund period has ended, you will be responsible for the balance remaining on the account. Nelnet will continue to make payments on your behalf.